Contact

Email: support@qiyao.app

For faster handling, include your account username, payment email if applicable, order ID if available, and a clear description of the issue.

For refund requests, use the subject Refund Request and include your payment details, purchase date, amount, and reason.

Please do not send full credit card numbers, passwords, government IDs, medical records, or other highly sensitive documents by email.

For access, correction, deletion, or export requests, use the subject Privacy Request and include enough information for us to identify your account.

We may need to verify your identity before processing privacy or account requests.

If a reading fails, credits are deducted incorrectly, or the AI response is unavailable, contact support with the time of the request, account username, and a screenshot if possible.

We will review service logs and may restore credits, regenerate access, or provide other support where appropriate.